Privacy Policy

1. Scope

This Privacy Policy applies to information collected through Harbor Alliance’s public website. Personal accounts and community training at staff.harboralliance.org are also described in the Personal Account Privacy Notice. Third-party donation and external reporting services have their own terms and privacy notices.

2. Information we collect

Depending on how you use the site, we may collect:

• Contact information such as name, email address, telephone number, organization, and job title.
• For property participation requests, your verified email, property or facility name, business location, manager name, selected program interests, and application status.
• The content of messages, questions, and other information you choose to provide.
• Basic technical information generated by website hosting and security systems, such as IP address, browser type, request time, and error logs.
• Donation-related confirmation information made available by a third-party donation platform, without full payment-card details.

Please do not submit confidential victim information, medical information, sensitive case details, or information that you are not authorized to share through general website forms.

3. How information is used

Property participation requests use email sign-in links to verify control of your address, save your details, and communicate about your request. Starting a property request or creating a personal account does not automatically subscribe you to marketing.

Harbor Alliance may use submitted information to:

• Respond to questions and requests.
• Evaluate and coordinate training access or property participation.
• Operate, secure, troubleshoot, and improve the website.
• Maintain organizational records and document communications.
• Send requested updates or follow-up communications.
• Support nonprofit administration, compliance, and mission-aligned planning.

4. Sharing and service providers

Selecting interest in OVIS does not automatically share your application with OVIS or grant access to cameras, employee records, or patient information. Any later service connection requires its own authorized setup.

Harbor Alliance does not sell personal information. We may share information with service providers that help us host the website, deliver email, process donations, maintain systems, or perform other functions on our behalf. These providers receive information only as needed for their services and are governed by their own contracts and policies.

Information may also be disclosed when reasonably necessary to comply with law, protect rights or safety, investigate misuse of the website, or respond to lawful government requests.

5. Community training and certificate verification

Personal accounts and the community course run at staff.harboralliance.org. The Personal Account Privacy Notice explains account registration, sign-in, and course records. A property-request sign-in on this public website is separate from that account.

The course records enrollment, the learner name used for the certificate, course version, progress, quiz responses, video progress or transcript alternatives, completion evidence, and certificate issue, expiration, and revocation information. These records let learners resume and review their course, demonstrate completion, and verify a certificate. They are not a place to submit reports or another person’s sensitive information.

A certificate QR code or verification link can be used by anyone who has it to view the learner name, course title and version, certificate number, issue and expiration dates, and current validity status. That view does not provide the learner’s email, quiz answers, account access, or certificate download. Share the QR code or link only with people you intend to receive those details.

6. Resource guide and location choices

The public resource guide uses the state, city, and type of help you select to show resources. Those choices appear in the page URL and may remain in your browser history, shared links, and ordinary website request logs. The guide does not need an account or request your device’s location. Do not enter names, street addresses, or details about an incident in the city field.

Opening a provider directory, chat, calling link, or texting link takes you to that service or your device’s calling or messaging application. The provider’s privacy practices apply to information you share there.

OVIS case reporting

The OVIS reporting portal uses your verified Harbor personal account for submissions and case updates. It stores the report details you provide, account ownership, case status, escalation requests, reviewer actions, and outcome records. Reports are not anonymous or displayed on a public community map.

Submit only necessary, non-graphic information such as a web address, platform name, and an existing report reference. Do not upload, download, forward, or paste abusive media or chat logs. General website contact forms and email are not the case intake channel.

You can see your own cases. Authorized Harbor reviewers may access case information for review, follow-up, safeguarding, and audit. The account and reporting privacy notice explains handling, sharing, retention, and requests about your information.

Opening an official reporting form takes you to another organization. Creating a Harbor case does not automatically submit a report to that organization.

7. Donations

Public donations are processed through a third-party checkout platform. Harbor Alliance does not intentionally collect or store full payment-card numbers through harboralliance.org. When you leave this site for donation checkout, the provider’s privacy policy and terms apply.

8. Sponsored constituent letters

When sponsorship checkout is available, Zeffy collects your name, email, city, state, ZIP code and explicit authorization with your donation. Harbor uses the verified payment reference, authorization and letter details to prepare and administer the requested correspondence. Your name, city, state and ZIP code are included in the letter to your state attorney general; your email is not. The mail provider receives only the information needed to print and mail the letter.

Correspondence received by a public office may become a public record. We keep payment, authorization and fulfillment records as needed for accounting, delivery, refunds and dispute handling. Sponsorship does not subscribe you to marketing. Contact info@harboralliance.org about corrections or cancellation before mailing; a dispatched letter cannot be recalled.

9. Security and retention

Property-request sign-in links expire after 15 minutes and are single-use. Property-request sessions expire after seven days and use an essential secure sign-in cookie. Signing out revokes that session. Verification and session credentials are stored in hashed form rather than as the link or cookie secrets. These details describe property requests on this public website; personal account session and verification periods are described in the portal’s Personal Account Privacy Notice.

Harbor Alliance uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and the systems involved. No internet transmission or storage system can be guaranteed completely secure.

Information is retained for as long as reasonably needed to respond to requests, administer programs, meet legal or recordkeeping obligations, resolve disputes, protect systems, and support nonprofit operations. Retention periods may vary by record type.

10. Your choices

You may ask Harbor Alliance to update or correct information you submitted, or request deletion of your property-request sign-in record and application. You may also ask to stop non-essential communications. Some records may need to be retained for legal, security, compliance, or legitimate organizational purposes.

11. Children’s privacy

The public website is not directed to children under 13, and Harbor Alliance does not knowingly seek personal information from children through general inquiry or donation forms. A parent or guardian who believes a child submitted information may contact us.

12. Changes to this policy

Harbor Alliance may update this policy as programs, technology, or legal requirements change. The “Last updated” date will identify the current public version. Material changes may be accompanied by additional notice when appropriate.

13. Contact